RESTinCloud Module

Your phone system enters the management software

Before you answer, you know who is calling and which case is linked. From your computer you can call, answer, hold and transfer to the right person.

Contact Watch the video

A call arrives while you are assisting several families: you recognise the number, search for the name, open the cases and try to rebuild the context while the person is already on the line. In a sensitive moment, even a few unnecessary steps make the response less natural.

With the RESTinCloud VoIP Module, a number immediately becomes useful information: the software shows the caller and linked case before you answer. If the number is new, link it once to a name, notes and case; from the next call, the context is already there. The phone lives in the browser, with answering, transfer, hold music and a courtesy announcement, connected to Wildix, 3CX and Asterisk phone systems.

Compatible with

Wildix

3CX

Asterisk

Every call, already in context

Know who is calling before you answer

The popup recognises the number and displays the caller's name and linked case before the conversation begins.

Link the number once

Add a name, notes and case: on the next call the software automatically brings the context back.

Answer or transfer to the right person

A new number can be handled immediately; a contextualised call can be transferred to the appropriate extension.

The phone is in your computer

With a headset, call and answer from the browser without switching screens or adding another device to the desk.

Hold with your company's voice

Put the caller on hold, speak to a colleague and resume; meanwhile, hold music and your courtesy announcement play.

Connect your phone system

Wildix, 3CX and Asterisk are available integrations: configure the connection and immediately test its status.

The same call, with the context in front of you

Before	With RESTinCloud
A number on the display and a name search while the caller waits	Caller name and linked case visible before answering
The same number reconstructed at every new call	Number linked once and recognised on following calls
Verbal handovers between colleagues to find who assists the family	Direct transfer to the appropriate extension from the software
A separate phone, with the case open on another screen	Call and operational context together in the browser

3

available integrations: Wildix, 3CX and Asterisk

1

link between number, person and case

1

interface to call, answer and transfer

Examples based on a verified demo workflow; data and people in the videos are entirely synthetic.

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Discover the other modules

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